Learn in action: Options for deploying a Learning Program

More and more, organizations need to deploy learning programs globally for their team and are faced with several options that all bring benefits and challenges. Thank you to find some lessons from experience.

  1. Consider a matrix including North: Internal – South: External – West: One – and East : Many

  2. Acknowledge this provides the following options: We are one (internal/one) – May the force be with you (internal/many) – Act glocal (one/external) – Form the alliances (external/many)

  3. Understand scope for each option

  4. Acknowledge each option brings benefits and drawbacks

  5. Anticipate skills, knowledge and expertise requirements

  6. Anticipate deployment conditions (time, resources, budgets, business issues, measurement, satisfaction, quality…)

  7. Set up deployment group

  8. Bring group to knowledge level

  9. Deploy and optimize


 


 

Critical success factors for global deployments :

  • Involve senior management

  • Sell locally any project even if it comes from global HQ

  • Manage project with a team of key representatives form all roles involved including executives

  • Ensure Professional delivery

  • Provide structured, simple and focused program

  • Adapt culturally and language

  • Conduct pilots and preparation

  • Manage time and logistics

  • Track progress and return on objective

 

Understand we are One (internal /one) :

  • Do it yourself

  • Deliver as a team

  • Have one program

  • Have a consistent corporate message

  • Own deployment and measurement

  • Manage full logistics

  • Ensure strong effort form all team members

  • Ensure all team is at performance

  • Manage your other projects


 

May the force be with you (internal / many) :

  • Build a project team including many internal roles

  • Design a program and pilot sessions

  • Work a strong train the trainer / project deployment best practices to bring up to speed non specialists

  • Link to business issue

  • Use internal resources

  • Manage engagement

  • Be prepared to provide strong support to « delivery team »

  • Track performance and return on objective

  • Value internal contributions

 

Form the alliances (external / many):

  • Deploy through a combination of internal and external resources

  • Ensure alignment in delivery and project management

  • Consider external costs

  • Anticipate cultural and language issues

  • Manage project / delivery integrating an additional complexity of contacts

  • Ensure strong understanding and skills are at the required expectations to deploy

  • Ensure business issue is addressed

  • Serve urgent needs

  • Track performance and return on objective

 

 

Act glocal (external / one) :

  • Find a trusted partner

  • Ensure content is of added value and unique (you can’t do it yourself and you require external expertise)

  • Make sure company issues and expectations are taken into account

  • Embed external partner within your company culture

  • Anticipate adaptation and language needs will be met

  • Consider follow up and measurement issues

  • Track performance and return on objective

  • Serve a global consistent learning need

  • Facilitate internal access to external resources

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